PLACING AN ORDER
Browse the Haapy Secrets Online catalogue to make your purchase. Select the item you wish to order, enter the quantity you desire and click on “Order”.
When your order contains the items and quantities you wish to purchase, click on the “Checkout” link underneath your order. You will then be asked to provide us with your shipping and payment information. Please see the Payment Options available to you and choose the one that suits you.
Once you have successfully made your payment, your order will be processed & shipped within our stipulated timelines. For more information, please see our Shipping Policy.
Haapy Secrets Online is set up to take immediate online orders through the following modes of payment:
Domestic and international credit cards, issued by banks and institutions that are part of the Visa and MasterCard Network
VISA DEBIT CARDS
Please note that for Visa and MasterCard you will require to submit your 16-digit credit card number, card expiry date and a 3-digit CVV number (on the back of the card), when you make an online transaction using your Credit Card. You should also have enrolled your Credit Card with VBV (Verified by Visa) or MSC (MasterCard Secure Code) to complete the transaction. For American Express Cards you will be required to give your 15-digit card number and a 4-digit code.
The Credit Card transaction will appear on your bank statement as a payment to Haapy Secrets.
The product prices listed are current and updated. However, these are subject to change without advance notice.
All prices on this web site are processed in Indian Rupees and the prices are inclusive of all taxes.
All orders are acknowledged at current pricing. We will bill at the price in effect, at the time of shipping.
Our products are liable for GST in India.
All international shipping orders may attract local duties applicable in that country and the customer will have to pay locally, accordingly. We will not be able to confirm what these charges will be in advance and are not liable to pay these from our end.
All transactions at Haapy Secrets are protected by SSL (Secure Sockets Layer). Any information you enter when transacting with Haapy Secrets is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that we follow the best security practices adopted by major online vendor, where all payments are processed in real-time, for your security and immediate peace of mind.
You can tell if your browser is in secure mode at “Checkout”, by looking for the padlock icon at the bottom corner or at the end of the address bar of your browser window.
Purchases are shipped from our warehouse in Chennai, Tamil Nadu by courier.
Due to COVID-19, we cannot commit on delivery timelines. We do request you to bear with us in the case of slight delays. As per safety protocols while we are currently accepting online orders to ship within India and worldwide, due to changing nature of the situation, we reserve the right to pause deliveries to any country at any time if so warranted.
Order Deliveries Will Be Made Between
Monday to Sunday. Excluding public holidays.
Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbor, etc. However, the brand takes no responsibility for goods signed by an alternative person.
Certain courier partners may request an OTP to complete delivery. This will need to be provided for completion of delivery. OTP will be sent to the number registered at time of placing the order.
Haapy Secrets is not responsible for damage after delivery.
For all claims for shortages or damages must be reported to customer service within 48 hours of the day of delivery.
Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.
RETURNS & REFUND POLICY
We do not offer refunds or exchanges for products due to hygiene concerns. However, we do offer replacements depending on a case by case basis and it is always our endeavor to help our customers to the best of our ability.
If you claim a leakage in the product or if it was damaged during the delivery process please send us an email with the following details, within 48 hours of the delivery date. We will issue a product exchange for any product that is returned in a saleable and undamaged condition, in its original packaging and can be verified to be damaged/faulty. Please allow one to three weeks from the day you return your package, for your exchange request to be fully processed and closed.
Please write to us within 48 hours of receiving the product that you would like to exchange or refund at firstname.lastname@example.org with the following details:
- Complaint Order Number
- Invoice number
- Details of your request or complaint
- Images or videos to support the complaint with Batch details clearly visible as below, without which we cannot process the request
In case the product is not sealed/ leakage/ broken products –clear images or video of the non-sealed/ leaking/ broken products along with clear images or video of spillage (if any), mono-carton and outer packaging images too. Please also send images to show seal has been tampered with if that is the claim along with the above.
Carton refers to the Haapy Secrets box/packaging the individual product comes in, while outer packaging refers to the larger box the entire order is shipped in. Images of both are required to process claims.
Once all the details are received, it would take our team 3 working days to revert on the complaint/ query/ issue. In case an exchange is approved for your complaint, you will be informed of the same with an authorization number, and a reverse pick-up of the product will be arranged.
All products to be exchanged must be sent back to us packed in the same packaging as it was received in and physically accompanied in the reverse pick-up by the original receipt and a document that states the following:
Once the package is received by our warehouse team the exchange order will be processed within 24 hours. You will then be informed of the new consignment tracking details.
Haapy Secrets is not responsible for damage after delivery.
RETURNS ARE NOT POSSIBLE IN THE FOLLOWING CASES:
- Used products
- Return request is made outside the specified time frame.
- Products with tampered or missing serial numbers, including price tags & labels.
WHEN DO WE ISSUE REFUND?
Refunds are provided only in cases of damage in transit or cannot provide replacement due to no stock availability. In case of returns, a refund is issued once the products are received at our warehouse.
Orders once placed through our website cannot be cancelled and no refunds will be made once an order has been successfully placed.